What a wild week! Thursday, we experience the largest one-day market drop only to be followed by Friday that saw the most significant one-day market gain. When things get volatile, our croc brains take over, and we humans tend to run for safety. We forget about all the planning we have done and controls we have put in place to help ride out the storm. Most of the running can be tamed by being available to our clients and keeping open communication. This week I wanted to share two articles on how to communicate with clients during these volatile times.
Best Communication Practices In Volatile Times
Do Your Clients Need Financial Triage?
(What Is Financial Triage? Financial triage is a structured conversation with 5 steps that need to happen sequentially. It’s for times when the anxiety level is high, and well-being is at risk, usually because of the potential for fear-based decisions or indecision.)
On Thursday, March 12, our index partner HSBC hosted a short format - a 15-minute webinar giving a highlight of their respective index, the AiPEX, followed by commentary around the market implications of the coronavirus and the value the index has been able to deliver during uncertain times.
Stephen J Pandullo, CFP®, RICP®, CEPA®, ChFC®
Vice President, Relationship Management IMO Channel
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