With the latest COVID-19 social distancing
recommendations, we have several processes and resources in place
to help support your business needs.
In place of a wet signature, we will accept electronic signatures on
all new business paperwork signed through DocuSign
or other approved vendors. Note for transfers/exchanges, you should
confirm the current carrier will also allow electronic
In addition to electronic submission, we are accepting
fax and email. You may email them to firstname.lastname@example.org or fax them to
You may submit pictures of
applications, as long as they are clear. Unclear pictures may
result in processing delays.
During this time, we will take Not In Good Order (NIGO)
corrections over the phone on a recorded line. Note
some corrections may require confirmation from the client on a recorded
line. All corrections will be documented in the policy notes on our
Existing contract owners
We will accept electronic
signatures on all policy servicing forms. This includes
forms to request a loan, withdrawal, allocation changes and more.
Please remember, clients can change fixed-indexed
annuity allocations and request
withdrawals of up to $25,000 over the phone or online. This
functionality is available for most non-qualified and IRA
- Please note, employer
plans must continue to follow their plan administrator's
Technology to manage your
Track and manage your business 24/7 through
our secured website.
real-time updates for new business and visit
My Inbox to find commission statements, NIGO
notifications, FIA renewals and more.
Use our advanced digital integration
capabilities to further streamline your business.
Here for you
assured you can continue to reach our Sales and Operations
teams during normal business hours.
We are following CDC guidelines and encouraging employees to follow our
work-from-home procedures. These procedures have been well-established
over the years to ensure you continue receiving the same level of
support in any environment.
Please contact your Great American
Sales Team with any questions or if there's anything more we can do to
ease your business needs during this unprecedented time.
Thank you for choosing Great