Mutual Trust Continues to Meet Your Needs

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COVID-19 Business Continuity Update:
Mutual Trust Continues to Meet Your Needs

Effective Saturday, March 21, the State of Illinois imposed a shelter in place order until at least April 7 to combat the spread of the coronavirus. This order requires that all residents of Illinois stay home, except for essential needs. Additionally, minimum necessary activities to facilitate employees to continue to work remotely are permitted.

As a financial institution, Mutual Trust is allowed to continue to serve the needs of its customers. Even so, we're taking precautionary measures. Last week, we implemented work from home initiatives to allow our employees to perform their important functions remotely. Those initiatives remain in place and associates operating remotely can be reached by email and phone. There are some important functions that cannot be performed remotely. To ensure that those functions continue, Mutual Trust is allowing controlled access to our offices for a limited number of employees. As a result, all of our operations will continue and the change in our approach should be transparent to you.

We previously noted that paramed activities in various parts of the country have been stalled. This has the potential to impact our underwriting turn-around times. We will be sending separate communications on the impact that this crisis may have on underwriting and any other activities related to our business.

The use of electronic communication is especially important as we navigate this crisis. The following outlines our electronic service methods that allow you to continue to do business with us.

  • Sending us documents – Our Message Center can be used to send us any document—including applications, application requirements, policyowner request forms, etc. Click here to access instructions or here to access a video regarding this service.
  • EFT – An automatic draft of your client's premium is preferred and ensures timely receipt and credit. Click here for the Electronic Funds Transfer Authorization.
  • Online Policy Manager – Provides clients with secure, direct access to details about their policies. It also features a convenient payment portal so they can pay premiums, contribute to a Flex PUA rider and repay loans directly from their checking or savings account. Details on how to register can be found here.
  • Electronic signatures – Electronic signatures for applications can be accepted. Please see our Field Force Bulletin from 1/16/18 for more information.

Also, our Agent Website continues to be a valuable source of information for you on your pending cases, policy activity, commissions, etc. We will also be posting a notice on our Consumer Website to help alleviate concerns that policyholders may have.

This is an evolving situation so we will share additional information as it becomes available. Be assured that your needs and the needs of your clients are our top priority. Our well wishes are with you, your family and your clients as we continue to navigate this unprecedented situation.