COVID-19 Business
Continuity Update:
Mutual Trust
Continues to Meet Your Needs
Effective
Saturday, March 21, the State of Illinois imposed a shelter in place
order until at least April 7 to combat the spread of the coronavirus.
This order requires that all residents of Illinois stay home, except
for essential needs. Additionally, minimum necessary activities to
facilitate employees to continue to work remotely are permitted.
As a financial institution, Mutual Trust is allowed to continue to
serve the needs of its customers. Even so, we're taking precautionary
measures. Last week, we implemented work from home initiatives to allow
our employees to perform their important functions remotely. Those
initiatives remain in place and associates operating remotely can be
reached by email and phone. There are some important functions that cannot
be performed remotely. To ensure that those functions continue, Mutual
Trust is allowing controlled access to our offices for a limited number
of employees. As a result, all of our operations will continue and the
change in our approach should be transparent to you.
We previously noted that paramed activities in various parts of the
country have been stalled. This has the potential to impact our
underwriting turn-around times. We will be sending separate
communications on the impact that this crisis may have on underwriting
and any other activities related to our business.
The use of electronic communication is especially important as we
navigate this crisis. The following outlines our electronic service
methods that allow you to continue to do business with us.
- Sending us documents – Our Message Center
can be used to send us any document—including applications,
application requirements, policyowner request forms, etc. Click here to
access instructions or here to access a video
regarding this service.
- EFT – An automatic draft
of your client's premium is preferred and ensures timely receipt
and credit. Click
here
for the Electronic Funds Transfer Authorization.
- Online Policy Manager – Provides clients
with secure, direct access to details about their policies. It
also features a convenient payment portal so they can pay
premiums, contribute to a Flex PUA rider and repay loans directly
from their checking or savings account. Details on how to register
can be found here.
- Electronic signatures – Electronic
signatures for applications can be accepted. Please see our Field Force Bulletin from 1/16/18 for more information.
Also, our Agent
Website continues to be a valuable source
of information for you on your pending cases, policy activity,
commissions, etc. We will also be posting a notice on our Consumer
Website to help alleviate concerns that
policyholders may have.
This is an evolving situation so we will share additional information
as it becomes available. Be assured that your needs and the needs of
your clients are our top priority. Our well wishes are with you, your
family and your clients as we continue to navigate this unprecedented
situation.
