National Guardian Life Insurance Company (NGL), we care deeply
for the safety and well-being of our SPIA partners, agents, and
employees. We have been closely monitoring the latest local and
national reports from the Centers for Disease Control (CDC) concerning
the coronavirus (COVID-19).
We are committed to the health of our employees and community and that
is why we decided to help reduce the spread of the coronavirus by
asking employees to work remotely if possible. This resolution is
the best way for us to keep our employees safe and to continue
providing you with the high level of service you have come to
expect from NGL. We appreciate your understanding while we work
through this change.
We are taking precautions to continue to serve our customers in a
safe and effective manner. Please see below for the tools we are
providing you and your agents to keep your business with us running as
smooth as possible and what you can do to help.
During this time we encourage you to email all of your correspondences
to the contact information listed below and only mail paperwork when
absolutely necessary. Payment information forms, policy service
request forms and sensitive personal information can be securely
emailed to firstname.lastname@example.org.
If you are unable to email these documents please fax all new
business, new business corrections, policy changes and policy
information requests to 608.373.7384.
*We do not require Social Security numbers to be completed
on our forms. Please do not include this if you are emailing information*
We are expecting a higher than normal call volume and ask for any
non-immediate questions to be emailed.
We understand the recent pandemic may affect your new and ongoing
business. To help mitigate the impact during this unprecedented time,
we are reviewing our policies regarding possible lapse due to
non-payment, death before issue, not-takens and any other commission
related factors the coronavirus may cause. We will provide you
with more on this topic when details are available.
If your commissions are paid via check, we recommend enrolling in
electronic funds transfer (EFT) in the event the postal service is
impacted. Please click
here for a copy of the EFT commissions form and fax the completed
form to 608.443.5042.
We have many electronic resources at mynglconnect.com
to give you the information you need to help your clients at any time
and from anywhere.
With the recent market fluctuations we want to assure you NGL continues
to remain financially strong. Rest assured, we are here to pay out
claims so you can continue to serve your clients and community. AM
Best recently affirmed our A- (Excellent) rating, and revised
us, to positive from stable outlook. Click
here to read more.
We feel deeply for those who have been affected and we are here to
help. We encourage everyone to take the needed precautions to stay
safe and healthy. We are monitoring the situation closely and will
bring you updates as they occur.
Please contact your dedicated Life Product Support Team
at 877.442.6960 or email@example.com
business corrections, new business corrections, policy changes and
policy information requests, fax - 608.373.7384.