At National Guardian Life Insurance Company (NGL), we care deeply for the safety and well-being of our SPIA partners, agents, and employees. We have been closely monitoring the latest local and national reports from the Centers for Disease Control (CDC) concerning the coronavirus (COVID-19).

We are committed to the health of our employees and community and that is why we decided to help reduce the spread of the coronavirus by asking employees to work remotely if possible. This resolution is the best way for us to keep our employees safe and to continue providing you with the high level of service you have come to expect from NGL. We appreciate your understanding while we work through this change.

We are taking precautions to continue to serve our customers in a safe and effective manner. Please see below for the tools we are providing you and your agents to keep your business with us running as smooth as possible and what you can do to help.

Contacting Us

During this time we encourage you to email all of your correspondences to the contact information listed below and only mail paperwork when absolutely necessary. Payment information forms, policy service request forms and sensitive personal information can be securely emailed to nbservices@nglic.com.

If you are unable to email these documents please fax all new business, new business corrections, policy changes and policy information requests to 608.373.7384.

*We do not require Social Security numbers to be completed on our forms. Please do not include this if you are emailing information*

We are expecting a higher than normal call volume and ask for any non-immediate questions to be emailed.

Commissions

We understand the recent pandemic may affect your new and ongoing business. To help mitigate the impact during this unprecedented time, we are reviewing our policies regarding possible lapse due to non-payment, death before issue, not-takens and any other commission related factors the coronavirus may cause. We will provide you with more on this topic when details are available.

If your commissions are paid via check, we recommend enrolling in electronic funds transfer (EFT) in the event the postal service is impacted. Please click here for a copy of the EFT commissions form and fax the completed form to 608.443.5042.

Policy Information

We have many electronic resources at mynglconnect.com to give you the information you need to help your clients at any time and from anywhere. 

Financial Strength

With the recent market fluctuations we want to assure you NGL continues to remain financially strong. Rest assured, we are here to pay out claims so you can continue to serve your clients and community. AM Best recently affirmed our A- (Excellent) rating, and revised us, to positive from stable outlook. Click here to read more.

We feel deeply for those who have been affected and we are here to help. We encourage everyone to take the needed precautions to stay safe and healthy. We are monitoring the situation closely and will bring you updates as they occur. 

 

Thank you.